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Privacy Policy, Returns Policy and T’s&C’s

EMMA JENKINS and KYLIE FITZPATRICK (Owners of Organically U) are committed to protecting and safeguarding your privacy when using this website. We are registered with the Information Commissioner’s Office (ICO) and are in accordance to the General Data Protection Regulations (GDPR). We also comply with the Data Protection Act 1998 and only use your information in accordance with it.

This privacy policy is to provide you with information of how we collect your data when you visit our website and how we may use the information (data) collected.

All information submitted, printed and transmitted by/to this will be deemed to be the property of ORGANICALLY U and it is important that all the information we hold on you is up-to-date in accordance to the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).

This site may contain links to other online platforms but we are NOT responsible for the privacy practices or content of other sites.

EMMA JENKINS and KYLIE FITZPATRICK (Owners of Organically U) are the controllers of the data collected and we are responsible for your personal data. If you have any questions regarding this Privacy Policy then please email us at organicallyuonline@gmail.com

USE OF “COOKIES”

“Cookies” are pieces of data that identify you as a user on our website and will be stored on your browser. You can adjust your cookie settings from your computer to decline or accept cookies. Cookies do not store personal information about you.

INFORMATION WE COLLECT ABOUT YOU

We collect information (data) provided by you when you register for our information or sign up as a customer. This information is obtained by email, online forms, surveys, registration forms, and/or other entries that you provide when communicating with us by other means.

Aggregate information is information that does not identify you as a specific individual. This information includes IP addresses, browser type, server domain, URL – this is to monitor the level of activity on the site, what pages our online visitor’s access etc.

THE INFORMATION (DATA) WE MAY COLLECT ABOUT YOU MUST HAVE LAWFUL GROUNDS WHICH CAN BE:

 

  • COMMUNICATION – Name and email address so we may contact you via email and build a relationship with you.
  • USER – cookies on our website to track your activity and create a better service for you.
  • CUSTOMER – Addresses, Phone numbers etc so that we can perform a high duty of customer experience and care as you progress through our company products.
  • TECH – IP address, how long you visit the website for to properly administer our website for a higher customer experience.
  • SENSITIVE DATA – We do NOT collect any sensitive data from you. Sensitive Data may be information about your religious views, sexual orientation, health information or political views etc. We do not collect any of this.

USE OF YOUR INFORMATION:

We use the information (data) we collect from you to provide our services to you.

We may use your information to contact you via email to offer you products which we think you may be interested in buying and also any offers we have.

We use your contact information to enhance the site and to send you information about our company and any promotional material.

If you have purchased anything from us / opted-in to our emails we may offer you similar products that you may be interested in.

Any information will only be provided with consent.

ACCESSING AND CORRECTING YOUR INFORMATION (DATA) AND LEGAL RIGHTS:

You are entitled to access any information (data) we hold, relating to you, in accordance with the Data Protection Act 1998 and the General Data Protection Regulations (GDPR). If you wish to access your information (data) please email Organically U at organicallyuonline@gmail.com

Any information (data) can be corrected, if inaccurate or deleted upon request.

You may opt-out at any point from receiving communications from us. You can click “unsubscribe” on the bottom of every email we send to you.

Once we have received your opt-out/unsubscribe notice we will remove your information (data) from our marketing list and it will no longer be used.

Under the Data Protection Laws you have a right to control what information is held about you and you also have a right to be forgotten and your information deleted too. If you want to discuss your legal rights with Organically U then please email us at organicallyuonline@gmail.com

STORAGE OF INFORMATION (DATA) and INTERNATIONAL TRANSFERS:

We use a secure online email system to safeguard and secure your information (data). We also use a secure online database.

All of the systems and providers we use for Organically U all comply with the General Data Protection Regulations (GDPR) and the systems and providers who are outside of the European Economic Area (EEC) must all comply with the European Laws on Data Protection. Our research can confirm that all the systems and providers we use are regulated and conform to the GDPR. You are entitled to see a list of the systems we use by emailing us at organicallyuonline@gmail.com

PAYMENT INFORMATION:

When purchasing any products from Organically U, the company we use who processes your order uses Secure Sockets Layer (SSL) technology to ensure that your credit/debit card information is encrypted. We receive your payment and your details are secured on their encrypted servers so THEY are the PROCESSOR, for legal purposes.

DISCLOSURE OF YOUR DATA TO THIRD PARTIES:

We do NOT and will NOT share, rent, sell or otherwise disclose any data or information to any third party for them to sell you their information, goods or services. As we deem it necessary to comply with the Law we reserve the right to release such information to Law Enforcement and Government Officials.

We CANNOT and WILL NOT be held responsible if a third party procures unauthorised access to any data when you are accessing our site, products or services.

THIRD PARTY LINKS ON THE WEBSITE:

The site may contain links to other websites. We have NOT reviewed, endorse or approve that site’s policy so please review their privacy policy before sharing your personal information with them.

ANTI-SPAM POLICY and I-CANN POLICY:

EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U, are dedicated and committed to ensuring compliance with all Anti-Spam Policies and the I-Cann Policy.

We acknowledge you as a customer and our guidelines are as follows:-

The “unsubscribe” button will always be present in the footer of any email we send to you.

When unsubscribed ALL of your information (data) will be removed from our lists, except where you have purchased a product, as we need to keep those for lawful tax purposes for seven years due to the UK Law.

A postal address will always be present in the footer of the email.

UPDATED: 2nd February 2019.

TERMS AND CONDITIONS

Thank you for visiting our website, Organically U Online. Please read our Terms and Conditions before using our website to purchase products.

This site is owned and maintained by EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U. By using our website www.organicallyuonline.co.uk you (the CUSTOMER) agree to abide by the Terms and Conditions of our website. You are deemed to have read and understood everything before you purchase any products from our website.

We, EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U, reserve the right to change the Terms and Conditions of our website at any time. If you do NOT agree with these Terms and Conditions then please do NOT purchase from our website.

The language of the site and all the materials is in English, which is the official law of the contracts, text and interpretation.

INTELLECTUAL PROPERTY RIGHTS:

We, EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U, own all of the copy (wording), images and documentation on our website, on social media and within our business, whether online or offline.

You, the CUSTOMER, are NOT authorised to copy or distribute any such material, owned by us, (EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U) in any manner whatsoever, whether via social media, on any website or via email. This will be an infringement of our company Intellectual Copyright and Ownership Property Rights.

LIMITATION OF LIABILITY:

You, the Customer, agree that we, EMMA JENKINS and KYLIE FITZPATRICK, Owners of Organically U are NOT liable for any offensive, illegal usage or defamatory conduct of our website. You, the Customer, agree and accept all risks, foreseeable and unforeseeable, by using our website.

Under NO circumstance is Organically U or EMMA JENKINS or KYLIE FITZPATRICK liable for any direct or indirect or consequential damages from the purchases or usage of any of our products. All descriptive usage instructions are given with the products bought and so you, the Customer, are deemed to have read and understood all instructions before usage of the products.

INSURANCE:

Organically U is insured by PolicyBee.

DROPSHIPPING:

Organically U dropship from the company Ancient Wisdom for all electrical products and homeware products. ALL goods are fully inspected before despatch to you, the Customer.

NEWSLETTER:

Organically U will send out an email newsletter containing up-to-date information about the company, special offers for customers and much more. This will be distributed through an email automation company, of which, you, the Customer, can unsubscribe at any point.

UPDATED: 2nd February 2019

DELIVERY AND RETURNS POLICY

Before purchasing any product from our website, Organically U, you are deemed to have read our Terms and Conditions.

Your payments are protected by the SSL (secure sockets-layer encryption system) on the servers of those particular companies, that we, EMMA JENKINS and KYLIE FITZPATRICK, owners of Organically U, choose to use for the processing of payments.

These companies may include PayPal, Stripe, UK Bank or any other processor we decide to use. Organically U does NOT hold any of your credit card information when you purchase from our website. All of your payment information (data) is held by the payment processor companies and so they are liable in regard to GDPR.

DELIVERY:

Delivery is £2.95, unless otherwise stated whereby promotions and offer codes are available.

Free delivery may be available at times so please check out the website.

Organically U will use the “Royal Mail Signed For & Tracking System” for items above £20 at a cost of £3.95.

 

REFUNDS & CANCELLATIONS:

You, the Customer, will be entitled to a 14-day no quibble returns policy from receipt of delivery for faulty or damaged goods. Please email us at organicallyuonline@gmail.com

*IMPORTANT NOTE* After the 14th day, you will NOT be entitled to a refund.

You will be entitled to a refund or an exchange. Please inform Organically U which you would like. Please email us at organciallyuonline@gmail.com

You, the customer, are entitled to cancel and terminate your right to buy our products within 24hrs of purchasing. After the 24hrs has passed you will not be able to cancel as the products will have been ordered and/or despatched to you.

UPDATED: 2nd February 2019.